J.S. Hovnanian Ranks Highest in Customer Satisfaction in Philadelphia
They say that numbers don’t lie. Well, we agree. J.S. Hovnanian & Sons has been ranked “Highest in Customer Satisfaction with New Home Builders in Philadelphia” by the J.D. Power and Associates 2006 New Home Builder Customer Satisfaction Study™. Over 1000 new home buyers in 13 Philadelphia counties were surveyed, and we came out on top. It is the third time in the past five years that J.S. Hovnanian has received this ranking.
“We are very proud of receiving this award from J.D. Power and Associates. Our homebuyers and homeowners are important to us, so their opinions really matter. We strive to make them happy, and this award means we are doing something right,” said Garo Hovnanian, Director of Marketing.
J.D. Power and Associates has guided consumers for several decades, serving as a representative for consumer opinions of products and services on the market. For the home building industry, J.D. Power surveys new construction homeowners on the following 10 key factors: Builders Sales Staff, Builder’s Warranty/Customer Service, Home Readiness, Construction Manager, Design Center, Price compared to Value, Quality of Workmanship and Materials, Physical Design Elements, Location and Recreational Facilities. Winning 1st place in the Philadelphia Market clearly shows that J.S. Hovnanian & Sons is focused, through customer service and quality construction, on building a quality foundation that helps create a quality home.
Facing challenges like softening markets and rising inventories means that having a reputation for excellent customer satisfaction sets J.S. Hovnanian & Sons apart from the competition. The Philadelphia region is a consistently tough market, with customer satisfaction on the decline. And new-home buyers are no longer content to just sign on the dotted line. They are asking their builders to jump through some hoops these days. Luckily, J.S. Hovnanian & Sons is a customer service veteran.
For over 40 years, J.S. Hovnanian has maintained a tradition of building excellence. Across six thousand homes and four generations, J.S. Hovnanian & Sons maintains its company-wide commitment to providing the best quality construction and customer service for each and every one of its homeowners. For example, the 11-point Customer 1st™ program, one of the first and most comprehensive customer service programs in the industry, is standard practice for all J.S. Hovnanian & Sons homebuyers.
J.S. Hovnanian & Sons understands that smarter designs, more advanced home systems and superior construction standards make better homes and happier homeowners. Their process of challenging every aspect of the home differentiates a new J.S. Hovnanian & Sons home from the rest.
“We care about our homeowners and the neighborhoods we build for them," Hovnanian adds. "It is our commitment and our constant journey to provide the best in both home design and service.”
Please visit our communities, and experience for yourself the J.S. Hovnanian & Sons difference.  [return to news]
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